Privacy Policy

1. Information We Collect

Information you provide directly

• Account information — your name, email address, and password when you create an account
• Profile information — avatar photo, and for providers: organisation name, website, location, and activity types
• Listing content — camp and activity details, photos, pricing, and descriptions submitted by providers
• Reviews — ratings, written reviews, and photos submitted by parents
• Payment information — billing details processed by Stripe. We do not store your payment card information directly.
• Communications — messages you send us via contact or support forms

Information collected automatically

• Usage data — pages visited, listings viewed, searches performed, and actions taken on the Platform
• Device information — browser type, operating system, and IP address
• Cookies — session cookies required for authentication and Platform functionality

Information from third parties

• Stripe — payment status and subscription information
• Google Maps — location data when you use location-based search features
• Supabase — our database and authentication provider, which stores your account data on servers located in Canada (Canada Central region)

2. How We Use Your Information

We use the information we collect to:

• Create and manage your account
• Provide and improve the Platform
• Process payments and manage subscriptions via Stripe
• Send transactional emails (account confirmation, review notifications, billing receipts)
• Display listings and search results relevant to your location
• Allow providers to respond to reviews and manage their listings
• Detect and prevent fraud or abuse
• Comply with legal obligations

We do not sell your personal information to third parties.

3. How We Share Your Information

We share your information only in the following circumstances:

• Service providers — we use third-party services to operate the Platform, including Supabase, Stripe, Resend, Vercel, and Google Maps. These providers access your information only as necessary to perform their services. Some providers are based outside of Canada and your information may be processed in those jurisdictions.
• Public listings — listing content, provider profiles, and reviews submitted to the Platform are publicly visible.
• Legal requirements — we may disclose your information if required by law, court order, or government authority.
• Business transfer — if SkimScout is acquired or merged, your information may be transferred as part of that transaction.

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Platform. You may request deletion of your account and associated data at any time through your account settings. Some information may be retained for legal or legitimate business purposes after account deletion. Content you have submitted that is publicly visible, such as reviews, may remain available in a de-identified form after your account is deleted.

5. Your Rights (PIPEDA)

Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia's Personal Information Protection Act (PIPA), you have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Withdraw consent to the collection or use of your information (subject to legal or contractual restrictions)
• Request deletion of your personal information

To exercise any of these rights, contact us at hello@skimscout.com. We will respond within 30 days.

6. Cookies

We use essential cookies required for authentication and Platform functionality. We do not currently use advertising or tracking cookies. You can disable cookies in your browser settings, but this may affect your ability to use the Platform.

7. Children's Privacy

SkimScout is a platform for parents and activity providers. We do not knowingly collect personal information from children under the age of 13. If you believe a child has provided us with personal information, please contact us at hello@skimscout.com and we will delete it promptly.

8. Security

We take reasonable technical and organisational measures to protect your personal information, including encrypted data transmission (HTTPS), secure authentication via Supabase, and restricted access to personal data. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Third-Party Links

The Platform may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page with a new effective date. Your continued use of the Platform after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Email: hello@skimscout.com
Website: skimscout.com